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| Privacy Notice |
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BP Camping Gear is committed to the protection of customer personal information.
As a private sector company, BP Camping Gear is bound by the Privacy Act. Under the Act, BP Camping Gear can choose to develop and be
bound by a Privacy Code or choose to comply with the National Privacy Principles in the Privacy Act. BP Camping Gear has chosen to be
bound by the National Privacy Principles.
Personal information held by BP Camping Gear
BP Camping Gear only collects personal information from you that is necessary to perform its functions or if it is necessary by law. The
personal information BP Camping Gear collects about you depends on the services you request from BP Camping Gear and the use you make of
those services. Personal information held by BP Camping Gear may include:
Your name, address and contact details
Password
Credit card details
Information obtained as a result of credit checks which you authorise us to carry out
Records of communications between you and BP Camping Gear relating to services provided by BP Camping Gear to you.
Use of your personal information
BP Camping Gear recognises that any personal information is very important to you, and that you should have a right to control the use
and dissemination of that information. The primary purpose for which we use your personal information is to provide you with the
products that you order and provide you with information regarding BP Camping Gear products.
Providing you with customer service, including investigating and resolving of complaints in relation to your products;
Checks for credit-worthiness and for fraud;
Billing;
Debt collection.
BP Camping Gear may also use some of your personal information (for example, we would not disclose your password, credit card details
or call charge records) to inform you about its other products and services or bundled offerings, provided by BP Camping Gear or its
business partners. We will provide you with a choice to opt out of our marketing activities, and will respect your request to decline to
receive further direct marketing communications.
How BP Camping Gear collects personal information
BP Camping Gear collects your personal information in various ways, such as over the phone, over the Internet if you transact with us
on-line, or when you complete an application form for one of the products or services that we offer or promote. BP Camping Gear collects
personal information directly from you at the time when you purchase from us. BP Camping Gear may also collect personal information from
third parties such as:
Credit reporting agencies;
Contracting out services and disclosures
The information BP Camping Gear collects from you is strictly confidential. BP Camping Gear will not reveal, disclose, sell, rent or
pass that information on to any third parties unless they are contracted to BP Camping Gear to keep the information confidential or are
required to comply with all relevant laws including the Privacy Act 1988. Services that BP Camping Gear contracts out include service
provisioning, mailing of bills and other communications to customers and debt collection. We impose security and confidentiality
requirements on how contractors are to use your personal information.
BP Camping Gear may disclose personal information for the purpose specified to you at the time of collection or for another purpose
if:
You would reasonably expect BP Camping Gear to disclose it for that purpose; and
That purpose is related to the purpose specified to you at the time of collection.
If BP Camping Gear should wish to disclose any of the personal information other than as set out above, we will not do so unless we have
your express consent.
Exceptions to this include:
Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
Where BP Camping Gear suspects that unlawful activity is or has been engaged in and uses the personal information to investigate the
suspected unlawful activity; or
The use or disclosure is authorised or required by law or reasonably necessary to enforce the law.
Security
BP Camping Gear will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, and
up-to-date and stored in a secure environment accessed only by authorised persons.
Access and correction of personal information
You have the right to access the personal information we hold about you. BP Camping Gear will generally not charge you with a fee for
access to your personal information, unless requests are considered unnecessarily numerous, extensive or otherwise vexatious. Also if
you wish to have a copy of the personal information, charges that cover BP Camping Gear.s administrative costs of providing the
information to you might apply. To request access to your personal information, please e-mail
privacy@bpcamping.com.au.
If for any reason BP Camping Gear refuses to give you access to your personal information, we will provide you with the reasons for our
decision. The circumstances in which access to personal information may be limited or denied include where giving you access:
Would pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual
Would prejudice any negotiations or legal proceedings between you and BP Camping Gear;
Would prejudice the detection and investigation of unlawful activity; or
Would prejudice enforcement of laws.
If you believe that we hold personal information that you consider to be inaccurate, incomplete or not up-to-date, please e-mail privacy@bpcamping.com.au. In most cases we will amend any inaccurate, incomplete or not
up to date information. In the event of an unresolved disagreement, either you or BP Camping Gear may append an explanatory note to the
data in question.
Privacy Complaints and Organisational Details
You can complain about breaches of your Privacy in writing (e-mail, fax or letter) to:
BP Camping Gear Customer Service
PO Box 1633
Doncaster East VIC 3109
Fax: 03 9841-9177
E-mail address: privacy@bpcamping.com.au
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